Your feedback

We’re listening

We are committed to providing quality advice to our clients. If you would like to send Health Super Financial Planning your thoughts then please send us an e-mail: info@hsfp.com.au

This commitment also extends to providing accessible complaint resolution mechanisms for our clients.

If you have a complaint about the service provided to you, you should take the following steps:

1. Contact your financial planner and tell them about your complaint.

2. If your complaint is not satisfactorily resolved within seven days, please contact Health Super Financial Planning on 1300 78 02 23. We will try to resolve your complaint quickly and fairly.

3. If we cannot reach a satisfactory resolution, you can raise your concerns with the Financial Industry Complaints Service on 1800 33 54 05. Health Super Financial Planning is a member of this complaints resolution service.

4. The Australian Securities and Investments Commission (ASIC) also has a Freecall Info line 1300 78 08 85. They can be contacted to find out which industry complaint schemes may be available to assist you to settle your complaint and obtain information about your rights.

Contact details

Health Super Financial Services Pty Ltd
trading as Health Super Financial Planning
ABN 37 096 452 318
AFS Licence No. 240019
Level 19, 447 Collins Street
Melbourne VIC 3000
Phone 1300 78 02 23
Facsimile (03) 9629 5235
E-mail: info@hsfp.com.au